Having trouble completing your purchase? The tutorial below has been provided by Pay Pal and should help you in processing your order.
Question: Why do I get a timing out error or, my requested transaction has timed out using Pay Pal?
Answer: The Pay Pal system is designed to drop your
connection, or time out, after five minutes of inactivity. This is just one
measure of many Pay Pal uses to offer the highest levels of security for our
If the system is timing out in less than five minutes, it may be caused by a lost (or dropped) secure connection, which is often a result of Internet congestion. When Internet congestion occurs, secured web servers (the backbone of most websites) are affected the most.
If the problem persists, disconnect and reconnect to your Internet connection (whether via a dial-up or DSL or cable connection). You may also want to wait a few minutes before accessing the Pay Pal website.
Also, make sure to clear your cache files periodically; otherwise, you may experience slow connection and closing times attempting to access or log out of the Pay Pal website. To improve overall performance on the web, and specifically while visiting Pay Pal, routinely clear your cache by following these steps (if your web browser is not listed below, the best solutions are to check the browser's Help section or connect to its customer service center.)
For Internet Explorer:
Click the Start button.
Select Settings and then click Control Panel.
Double-click Internet (or Internet Options) button, and select the General tab.
Click the Settings button in the Temporary Internet Files section and choose View Files.
Click Edit and choose Select All.
Press the Delete key on your keyboard. If prompted to verify that you want to delete your cookies, click Yes.
Computers store copies of frequently accessed web pages in the system's memory cache or disk cache. This way, the computer doesn't have to download the web page each time you access it. To change the size of the memory cache or clear it altogether (Windows and Unix only), follow these steps:
From the Edit menu, choose Preferences.
Open the Advanced category and click Cache.
To clear the Memory Cache immediately, click Clear Memory Cache.
Open the AOL account.
Click Settings on the toolbar, (My AOL for older versions).
Select the Internet Properties (WWW) link on the left-hand side.
In the middle of the Internet Options box is a section called Temporary Internet Files.
Click Delete Files. Place a check mark in the Delete All Offline Content box.
Note: If you need to write a long description when sending a payment or Money Request, open a text only document, type your message and then copy and paste the message into the Pay Pal sending document page.
If you are still unable to submit your order
request please let us know. Send us an email detailing the problem and the item
you are interested in. We will email you a customized invoice. Follow
instructions on the invoice and your purchase should process properly.
If you have any questions at all please email us at Simjack@optonline.net or you can call us at 888-7SIMJACK (888-774-6522) Please note: Due to the volume of calls we receive we cannot always answer your call. Please leave your name, number and a brief message and we will return your call promptly.
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